DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.
DocuSign meets or exceeds?stringent US, EU?and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.
The DocuSign CLM and CLM.CM April 2021?Product Release will be deployed to the UAT environment on Thursday, March 18, 2021?between 8:00 PM and 11:00 PM, US Central Time. We do not anticipate any impact to platform availability or access during this time.
Announcements for this upcoming release can be found on the DocuSign Support Center. Please continue to check the Support Center for enhancements and fixes that will be posted prior to UAT deployment.?
[RESOLVED Mar 5 10:05 CT] The DocuSign/SpringCM Technology team has resolved the performance degradation issue on the NA21 instance.? The issue began at?3/4/2021 8:32:24 PM UTC and ended at 3/5/2021 3:53:58 PM UTC.? A Root Cause Analysis will be posted here as soon as it's available.??
We apologize for any inconvenience this incident has had on customers.
[UPDATE Mar 5, 2021 09:30 CT] The DocuSign/SpringCM Technology team has isolated the performance degradation issue on the NA21 instance and is currently validating potential resolution paths.